Refund Policy

1. Satisfaction Guarantee

PirastesSwap offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product damage or spoilage
• General Dissatisfaction: If you are unhappy with a product for any reasonable reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 30 days of delivery for most products
• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For certain products, we may require you to return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Return Process

If we require the return of a product for refund processing, please follow these steps:

5.1 Obtain Return Authorization

Contact our customer service to obtain a Return Merchandise Authorization (RMA) number. Products returned without an RMA number may not be accepted for refund.

5.2 Package the Product

Securely package the product in its original packaging if possible. Include all accessories, manuals, and any other items that came with the product.

5.3 Attach Return Label

If we provide a prepaid return label, attach it to the outside of the package. If you are responsible for return shipping costs, choose a trackable shipping method.

5.4 Ship the Product

Send the package to the address provided in the return instructions. We recommend keeping the shipping receipt and tracking number for your records.

5.5 Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to section 6 of this policy.

6. Refund Methods and Timing

6.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card used for purchase
• Bank Transfer: Refunded to the originating bank account
• Digital Wallets: Refunded to the original digital wallet account
• Store Credit: In some cases, we may offer store credit as an alternative to a monetary refund

6.2 Refund Timing

The time it takes to receive your refund depends on the payment method:

• Credit/Debit Card: 5-10 business days after the refund is processed
• Bank Transfer: 3-7 business days after the refund is processed
• Digital Wallets: 1-3 business days after the refund is processed
• Store Credit: Immediately available after the refund is processed

Please note that your financial institution may have additional processing times that are beyond our control.

7. Exchanges

If you would prefer to exchange an item rather than receive a refund, please contact our customer service team. We will guide you through the exchange process, which may involve:

• Returning the original item (following the return process outlined in section 5)
• Selecting a replacement item
• Processing any price differences (additional payment or partial refund)

Exchanges are subject to product availability. If your desired replacement item is unavailable, we may offer an alternative or process a refund.

8. Non-Refundable Items

Certain items are not eligible for return or refund unless they are defective:

• Products that have been opened, used, or damaged after delivery (unless defective)
• Personalized or custom-made products
• Downloadable digital content
• Gift cards or vouchers
• Products marked as "non-returnable" or "final sale"
• Products that have been modified or altered by the customer
• Products returned without proof of purchase

If you have questions about whether a specific product is eligible for return, please contact our customer service team before making your purchase.

9. Damaged in Transit

If your order arrives damaged due to shipping, please:

• Take photos of the damaged packaging and products
• Contact us within 48 hours of delivery
• Provide your order number and photos of the damage
• Keep all original packaging until the issue is resolved

We will arrange for the return of damaged items and send replacements or process a refund, depending on your preference and product availability.

10. Promotional Items and Free Gifts

If you received promotional items or free gifts with your purchase:

• If you return the qualifying purchase, any promotional items or free gifts must also be returned in unused condition
• If promotional items or free gifts are not returned, their value may be deducted from your refund
• Promotional items or free gifts alone cannot be returned for cash or credit unless they are defective

11. Contact Information

If you have any questions about our refund policy, please contact us:

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The date of the last update is indicated at the top of this page.

It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.